Terms and Conditions

Terms & Conditions

By purchasing and using any Mobile Apps, software and/or shop Products provided by SpottedGhosts.com, you agree to these Terms and Conditions:

These Terms and Conditions may change from time to time. Thus, you are advised to review this page periodically for any changes. You will by notified of any changes by the posting of new Terms and Conditions on this page. If you continue to use any SpottedGhosts.com Products then you will be bound by the updated Terms and Conditions.

SpottedGhosts.com Products refer to, but not limited to:

  • SG LiDAR
  • SG VR Experiments
  • Spirit Talker
  • EVP Tape Recorder
  • Aldous
  • MeshTigator
  • EdgeTigator
  • Spirit Music Box (Paranormal Spirit Music Box)
  • Spirit Typer (Paranormal Spirit Typer)
  • Spirit Talker – SLS Camera
  • SG SLS Ghost Hunting Camera
  • EVP Recorder
  • Spirit Box SG1
  • SGK1 – Ghost Hunting Kit
  • SGK2 – Ghost Hunting Kit
  • PTK1 – Paranormal Toolkit
  • Spectre Box
  • The ZoBox Spirit Box
  • SG ARK Video Ghost Hunting Kit
  • IP Radio Spirit Box
  • Environ – Data Logger (App)
  • Environ – Data Logger (Device)
  • ENVIRON Viewer
  • ParaLink-Mesh
  • Spirit Bell (Paranormal Spirit Bell)
  • Spirit EMF Yes/No (Paranormal Spirit EMF Yes/No)
  • Spirit Resonator
  • Paranormal Spirit Music Box (PIR Editionn)
  • Paranormal Spirit Music Box (Ultra-sonic Edition)
  • Paranormal Spirit Music Box (Gen 2 Advanced)
  • Paranormal Spirit Bell (Advanced Device)
  • Spirit Talker Lite
  • SpecTracer
  • WaveTracer
  • EchoTracer
  • SLS Camera
  • World Smallest Spirit Box keyring
  • Ghost Cubes

Use of the SpottedGhosts.com Products

You agree to use SpottedGhosts.com Products responsibly and appropriately and shall not do anything unlawful on or in relation to any SpottedGhosts.com Products, including but not limited to:

  • any act that would constitute a breach of the legal rights of any person
  • anything to defame or libel SpottedGhosts.com (including our employees or other individuals) by posting or transmitting any material which is defamatory, discriminatory, threatening, harassing, intentionally misleading or invasive of another person’s privacy
  • anything which infringes any intellectual property or proprietary right of any person

You agree that you will not:

  • access any SpottedGhosts.com Products to obtain information with the objective of building any similar or competitive product
  • change, make derivative works of, disassemble, reverse compile or reverse engineer any part of any SpottedGhosts.com Products, or
  • copy, reproduce, distribute or republish any part of any SpottedGhosts.com Products

We reserve the right to, without notice, take down, remove or delete any material or information you post or transmit to our platforms.

Copyright Infringement and DMCA Policy

If you believe that material located on, or linked to by, any SpottedGhosts.com Products violates your copyright you are encouraged to notify us through the contact form in accordance with the Digital Millennium Copyright Act (“DMCA”) Policy. We will respond to all such notices including, as required or appropriate, by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of any SpottedGhosts.com Apps or others, we may, at our discretion, terminate or deny access to and use any SpottedGhosts.com Products. In the case of such termination, we will have no obligation to provide a refund of any amounts previously paid.

Intellectual Property

This agreement does not transfer to you any SpottedGhosts.com, SpottedGhosts.com Products or third party intellectual property, and all rights, titles and interests in and to such property will remain (as between the parties) solely with SpottedGhosts.com. SpottedGhosts.com, the SpottedGhosts.com logo and all other trademarks, service marks, graphics and logos used in connection with SpottedGhosts.com and any SpottedGhosts.com Apps and Products are trademarks or registered trademarks of SpottedGhosts.com or licensors. Other trademarks, service marks, graphics and logos used in connection with the service may be the trademarks of other third parties. Your use of the service grants you no right or license to reproduce or otherwise use any SpottedGhosts.com or third-party trademarks.

Restriction of Access

We reserve the right to restrict, suspend or terminate without notice your access to any SpottedGhosts.com Products or any feature of any SpottedGhosts.com Products at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

Indemnity

You agree to indemnify and keep indemnified us, and our officers, employees and agents against any claim or demand made by any third-party due to or arising out of

  • your use of any SpottedGhosts.com Product;
  • your breach of the terms or any applicable laws or regulations; or
  • your User Content.

Purchases

All payments/purchases for any SpottedGhosts.com Mobile Apps are processed through third party app stores (such as the Apple App Store and the Google Play Store). They handle all processing of payments and refunds.

All payments/purchases for any SpottedGhosts.com Products (other than Mobile Apps) processed through our website are done so via PayPal.

App Subscriptions

Some SpottedGhosts.com Mobile Apps allow you to purchase a monthly or yearly subscription at a small price (dependent on the Mobile App). If you wish to cancel your subscription you can do so in line with the Google or Apple app subscription terms and conditions, via your device. The subscription is non-refundable through SpottedGhosts.com. You can cancel within the time period provided by either Google or Apple as applicable.

Refunds/Returns

If you need a refund for any of our Mobile Apps then please get in touch with the app store (Google Play Store or Apple App Store) that you purchased your SpottedGhosts.com App from. They are the seller of the SpottedGhosts.com Apps and they have their own refund policies. We do not issue refunds for any SpottedGhosts.com App purchased from 3rd party app stores such as Google Play Store or Apple App Store.

If you would like to arrange a return/refund for any product purchased through our website (Shop Products) then please get in touch with us within 14 days of the delivered date. Products and their accessories must be returned to us in their original condition and packaging. You will be liable for the return postage costs. It is also your responsibility to arrange postage insurance to cover any damage (or anything else including, but not limited to, loss in transit) that may occur in transit to us. We will not be held responsible for any problems that occur when returning the product to us. Refunds will only be issued when the returned product, along with all original packaging and contents, has been received and checked by us. Standard refund is for the purchase price only and does not include any postage costs. Products that we post to you via a 3rd party carrier are insured, so we can claim from our end if any damage occurs when the product is on its way to you. In this case, upon receipt back to us and once we receive our insurance payout, we aim to pay back the postage and return postage to you as well as the purchase price, but this is not guaranteed and is only if the product was delivered to you damaged.

Customs Duties and Taxes

You will be responsible for any customs fees, duties or any additional costs incurred beyond the original purchase price listed. We do not have any control over these fees or any delays resulting from them. 

Deliveries to the USA are subject to an import tariff of 10% of the purchase price. This is added onto your total order price before the postage cost is added. You will not need to do anything your end, all payments and fees are processed by us via our courier.

Other Delivery Issues

If you refuse delivery of your package, your package is non-deliverable or you have not paid the required duties, any fees (such as, but not limited to, return shipment fees) incurred by us as a result will be deducted from your refund amount.  

Refusal and return fees are costly so it is very likely that you will receive no refund at all. If you don’t want the item it is far easier to accept the package and then get in touch with us so that we can arrange a return. 

If the package is abandoned NO REFUND will be issued as the package will end up being destroyed.  

We are not responsible for items confiscated, lost, stolen or otherwise not delivered to the purchaser. We are not responsible for customs fees, duties or any additional costs incurred beyond the original purchase price. Also, we cannot change item values, mark as a ‘gift’ or reduce the value for you. 

Delivery Addresses and Times

Unless otherwise stated, any products purchased through our website shop will be sent to the address provided to us via PayPal. Your can manually change your delivery address in your account section of our website.

International deliveries can take a couple of weeks to reach their destination.

All national and international deliveries are via tracked/signed for services unless otherwise stated. Tracking numbers will be provided. We pass your email address to the courier so they can send you updates about your delivery.

Shop Business Hours

Our shop working hours are from 9am to 5pm (GMT) Monday to Friday. Any orders placed outside those hours will be processed the next working day. If orders are placed on a Friday the next working day for processing is Monday.

Prototype Products

Sometimes we sell prototype products cheaper than the final product price. These terms and conditions also apply to prototype products, so you (and we) are still covered.

Prototype products are just as good as the final products, the only difference is that they have been slightly used for research/development and/or testing purposes.

Shop Products

All products sold via our website shop are designed and manufactured by S:G Technology Ltd (Company Number: 15865640). They either own all of the intellectual property rights for their products or are licensed to use the intellectual property. We are simply the licensed reseller of their products and handle all of the sales and refunds for them. S:G Technology are also a developer of Paranormal Mobile Apps that we are also licensed to distribute.

Warranty

All Products purchased through our website shop come with a 12 month warranty (including purchased prototypes).

Failure to Comply

Failure to comply with these terms and conditions may result in legal action against individuals or entities.

Trading Name

SpottedGhosts.com is the website for Spotted: Ghosts. Spotted: Ghosts is a trading name of Spotted Ghosts Ltd, a registered company in England and Wales. Company Number: 15940233. Office Address: Office 5, The Forest Rock Offices, Leicester Road, Whitwick, Leicestershire, United Kingdom, LE67 5GQ.

Spotted: Ghosts, SpottedGhosts.com and Spotted Ghosts Ltd are a licensed distributer of all Mobile Apps and Shop Products available on or via this website. When referring to “our” products, they are either our products or the products we are licensed to distribute.

Changes to the Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These Terms and Conditions are effective as of 01/01/2013